Support
Have a question or need a hand? The fastest way to reach us is on Discord — we're active there every day.
Fastest response
Message us on Discord
Join our Discord and post in #mod-space. The team checks it throughout the day and you'll usually hear back quickly.
Prefer email?
Reach us at support@guppy.so. Best for account-specific or sensitive questions.
We typically reply within 24–48 hours on business days.
Common questions
Have a question about a charge or your subscription?
Reach out and we'll take a look together. Message us in #mod-space on Discord or email support@guppy.so from the address on your account.
How do I manage or cancel my subscription?
Head to the Billing page to update your plan, switch billing periods, or cancel. If you subscribed through the iOS or Android app, manage it from the App Store or Play Store. If you get stuck, ping us in #mod-space or email support@guppy.so.
The Guppy desktop app isn't working — what should I try?
First, make sure you're signed in and that the desktop app is running and up to date. Try restarting the app. If it still isn't working, drop a note in #mod-space on Discord or email support@guppy.so with a quick description of what you were doing and we'll help get it sorted.
Found a bug?
Send us a quick description of what you saw and what you expected — screenshots help. Post in #mod-space on Discord or email support@guppy.so.
How do I delete my account?
Email support@guppy.so from the address tied to your Guppy account and we'll process the deletion.
Still stuck? Hop in our Discord or email support@guppy.so and we'll take it from there.